Lead, Application Support Engineer | PGIM Ireland
Core
Lead Application Support Engineer ensuring stability and reliability of complex investment management platforms, front-office systems, and back-office data automation for a global asset manager.
Role type
Senior IC Application Support Engineer (Financial Services)
Builds
Investment management platforms, business support applications, and complex back-office data management/automation platforms.
Domain
Financial Services / Fixed Income / Investment Management
Required skills
Application support, Incident/Problem/Change management, Linux/Windows troubleshooting, MS SQL Server, Enterprise Scheduling (Autosys), Cloud platforms (AWS/Azure), Monitoring/Observability, Python scripting, SDLC/Release management
Preferred skills
Trading lifecycle knowledge, Portfolio management systems, Credit/Fixed Income markets, Atlassian suite (JIRA/Confluence), AI workflows, PowerBI
Technologies
Dynatrace, Grafana, CloudWatch, Autosys, AWS, Azure, MS SQL Server, Python, JIRA, Confluence, PowerBI
Responsibilities
Provide application support for front/back office systems and client distribution teams; Own operation, monitoring, and integrity of the technology platform including nightly data imports; Drive incident and problem management lifecycle with root cause analysis; Implement and maintain monitoring and alerting for on-prem and Cloud applications; Own minor development tasks to address bugs or introduce operational enhancements; Interface with external vendors and technical support organizations; Partner with development and testing teams for code releases.
Seniority
Senior, hands-on IC