Senior UX/ Experience Designer
Core
Senior UX/Experience Designer leading the design and evolution of PrudentialPeak®, a well-being and longevity portal for policyholders.
Role type
Senior IC UX/Product Design Lead
Builds
PrudentialPeak® digital portal and related customer experiences
Domain
Financial services / Insurance / Longevity
Deliverable
product features
Required skills
Experience architecture, human-centered design, information architecture, user research, prototyping, wireframing, accessibility, content strategy, agile delivery, workshop facilitation
Preferred skills
Front-end development integration, plain language, stakeholder management
Technologies
Figma, UserZoom, UserTesting.com, Miro, Jira, PowerPoint
Responsibilities
Translate customer needs and business priorities into design recommendations; create information architecture, flows, and prototypes; identify patterns across customer journeys to recommend improvements; apply human-centered design to define problems and refine solutions; co-create feasible design solutions with developers and stakeholders; communicate design rationale grounded in customer insight and usability principles; facilitate cross-functional alignment sessions; analyze existing experiences to identify friction points and accessibility gaps.
Seniority
Senior, hands-on IC with strategic thought partnership