Security Managed Services Engineer (L2)
Core
Provide L2 managed security services by monitoring, investigating, and resolving technical incidents to ensure client security infrastructure remains operational.
Role type
L2 Security Managed Services Engineer
Builds
Operational security infrastructure and incident resolution for enterprise clients
Domain
Cybersecurity / Managed Services
Deliverable
client delivery
Required skills
UEBA integration and configuration, threat modelling, risk assessment, incident investigation, SLA management, ticketing tools (ServiceNow), ITIL processes, vendor management
Preferred skills
OEM Level Certification, experience with 3rd party vendors
Technologies
UEBA, ServiceNow
Responsibilities
Proactively review and resolve client security tickets, integrate UEBA with other security systems, manage and configure UEBA tools and agents, conduct threat modelling and risk assessments
Seniority
Mid-level, hands-on IC
