Sr Specialist App/Prod Support (Tier 2 Application Support Engineer)
Core
Provide Tier 2 application and platform support for mission-critical enterprise integration and messaging services, handling escalations, root cause analysis, and compliance tasks.
Role type
Senior Tier 2 Application Support Engineer
Builds
Production stability and operational governance for streaming and integration platforms
Domain
Enterprise Integration, Messaging Services, Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Troubleshooting distributed enterprise applications, Confluent Kafka, Azure Event Hub, AWS-MSK, Apache Flink, IBM Sterling Integrator, Kubernetes (AKS), Splunk, Prometheus/Grafana, Python scripting, SQL/Postgres, CI/CD operations
Preferred skills
Azure/Kubernetes/ITSM certifications
Technologies
Confluent Kafka, Confluent Cloud, Azure Event Hub, AWS-MSK, Apache Flink, IBM Sterling Integrator, Kubernetes, AKS, Splunk, Prometheus, Grafana, Python, Java, React, Spring Boot, Postgres
Responsibilities
Resolve complex escalations and lead root cause analysis, support iTrack work requests and platform projects, manage SSL certificate lifecycle, execute Golden Image and OS updates, support production/non-production setups in Azure and on-prem, support new client onboarding, partner with architects to analyze requirements, gather and publish operational metrics, manage ITAP data requirements, review and maintain Tier 2 SOPs
Seniority
Senior, hands-on IC
