Sr. Zendesk Platform Engineer
Core
Designing and delivering scalable, enterprise-grade Zendesk solutions that drive automation, AI enablement, and operational excellence across the organization.
Role type
Senior Platform Engineer (Zendesk)
Builds
Modular, AI-driven service orchestration layer for support, messaging, and integrations
Domain
IT Sales Channel / Enterprise SaaS / Customer Support
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Zendesk platform expertise (Support, Guide, Messaging, Sunshine, APIs, automation), system integrations (REST APIs, middleware, event-driven architecture), scalable solution design, automation strategy, global rollout management, technical documentation, training delivery
Preferred skills
JSON, AI/automation platforms (conversational AI, machine learning), iPaaS, CRM/ERP ecosystems, Center of Excellence experience, Zendesk certifications
Technologies
Zendesk, REST APIs, JSON, iPaaS, conversational AI
Responsibilities
Lead end-to-end solution design for Zendesk across support, messaging, AI, and integrations; Design and implement advanced automation strategies and AI capabilities; Translate business requirements into technical designs and Zendesk configurations; Develop training and documentation for Zendesk Administrators; Act as primary technical liaison with Zendesk product teams
Seniority
Senior, hands-on IC with strategic design responsibilities