Office Duty Manager - Cargo Operation
Core
Manage, direct, and coordinate all cargo account operations to ensure safety, efficiency, and regulatory compliance.
Role type
Senior operations manager (cargo)
Builds
Safe and efficient cargo handling processes and ground handling services
Domain
Aviation logistics and cargo operations
Required skills
People management, policy development, audit execution, training program management, conflict resolution, KPI monitoring, stakeholder relationship management, operational planning, safety compliance enforcement, manual creation
Preferred skills
Warehouse management experience, ability to lift 50-70 lbs, stress management, multitasking, detail orientation
Technologies
Microsoft Office
Responsibilities
Establish and maintain departmental policies and procedures for cargo operations; coordinate with customers, third-party providers, and government agencies; conduct periodic audits on cargo operations; produce and distribute training aids, directives, and manuals; evaluate employee training and performance records; maintain the Hazardous Materials Training Program; develop policies for ULD handling; lead investigations on irregularities, accidents, or complaints; monitor and report on KPIs; ensure efficient operation of inbound and outbound flights; supervise hiring, training, and performance appraisal of employees.
Seniority
Senior, supervisory IC