Passenger Service Supervisor - Starlux Operation
Core
Supervise ground handling operations at airport gates and ticket counters to ensure passenger safety, security, and timely movement through the airport.
Role type
Senior IC passenger service supervisor (ground handling)
Builds
Safe and efficient passenger boarding, deplaning, and baggage handling processes for multiple airlines
Domain
Aviation / Ground Handling
Deliverable
physical/clinical work
Required skills
Team leadership, conflict resolution, safety compliance, ticketing and fare computation, baggage claim processing, radio communication, critical thinking, time management
Preferred skills
Airline industry experience, face-to-face customer service experience
Technologies
Radio equipment, computer reservation systems
Responsibilities
Direct and assist Passenger Service Agents and Leads on shift; resolve escalated customer concerns; ensure safety and security compliance; handle ticketing, fare computation, and baggage claims; coordinate flight movement messages between gate, ground team, and flight crew; manage dangerous goods acceptance procedures.
Seniority
Senior, hands-on IC