Online Manager
Core
Manage the day-to-day running of the online operation in-store, ensuring team engagement, van availability, and customer satisfaction while driving picking accuracy and reducing shrink.
Role type
Store Online Manager
Builds
Online retail fulfillment operations for Asda customers
Domain
Retail / E-commerce logistics
Deliverable
product features
Required skills
Team leadership, operational planning, shrink reduction, availability management, picking accuracy optimization, customer feedback analysis, talent development, change management, shift scheduling
Responsibilities
Plan and execute trading activity on the shopfloor, engage and coach the team to improve processes, drive best value offerings and respond to customer feedback, develop team members and build resilience, manage picker and driver resources through rota planning.