Specialized Operations Associate, Supervisor
Core
Lead, train, and supervise daily operations of the General Office, Jewelry Department, and Returns Desk, including financial reporting and customer issue resolution.
Role type
Senior IC retail operations supervisor
Builds
Operational efficiency and financial accuracy in luxury retail stores
Domain
Luxury retail operations
Required skills
Team leadership, financial reporting, inventory management, customer service escalation, process improvement, audit compliance, scheduling, physical labor
Preferred skills
Real-time coaching, cross-functional partnership, policy implementation, hiring/firing recommendations
Technologies
Google Workspace, MS Office
Responsibilities
Coordinate store opening procedures, supervise cash handling and bank deposits, resolve escalated customer issues, manage jewelry inventory and repairs, oversee returns processing, prepare for internal audits, support cross-functional training
Seniority
Senior, hands-on IC