Specialist, Site Experience
Core
Drive data analysis and translate customer insights into strategic site recommendations to optimize digital functionality and user journeys for luxury retail.
Role type
Specialist, Site Experience (Digital Operations & Strategy)
Builds
Digital customer experience strategies, site enhancements, and cross-functional project execution for luxury retail platforms.
Domain
Luxury retail / eCommerce
Deliverable
product features
Required skills
Data analysis, project readiness management, cross-functional coordination, business readiness playbook creation, front-end UAT, competitive benchmarking, stakeholder alignment
Preferred skills
Salesforce Commerce or MACH/headless architectures, PIM, CMS, Adobe Analytics, personalization engines, legacy system auditing
Technologies
Salesforce Commerce, MACH, headless architectures, PIM, CMS, Adobe Analytics
Responsibilities
Drive data analysis to optimize digital functionality and user journeys; Support cross-functional alignment on site experience strategies; Assist with site defect tracking and release validation; Oversee front-end UAT processes for site enhancements; Co-lead E-Commerce Leadership meetings; Conduct competitive benchmarking assessments; Establish standard operating playbooks for site migrations and feature releases
Seniority
Specialist, individual contributor