Alterations Manager
Core
Lead and support alterations associates to deliver high-end garment fitting, tailoring, and alterations services for luxury retail clients.
Role type
Senior IC Alterations Manager (Luxury Retail Operations)
Builds
High-quality alterations and custom fitting services for Neiman Marcus customers
Domain
Luxury retail, garment fitting, and alterations
Deliverable
product features
Required skills
Management of operations workforce, process organization, performance management, recruiting and training, knowledge of luxury merchandise alterations, proficiency in MS Office
Preferred skills
Fitting and tailoring experience, knowledge of garment fabrication and styling, 4-year degree
Responsibilities
Organize and build structural processes, drive positive outcomes through objectives, create effective teamwork between sales and alterations, maintain high customer service standards, recruit and develop associates, deliver ongoing education and performance feedback
Seniority
Mid-level Manager