Sales Experience, Director- Chicago
Core
Lead a luxury retail store to drive sales, operational performance, and exceptional client experiences across 36 stores and digital channels.
Role type
Senior retail operations director (store level)
Builds
High-performance retail store operations and client service experiences
Domain
Luxury retail
Deliverable
product features
Required skills
P&L management, payroll management, team leadership, sales strategy, client engagement, recruitment, HR execution, operational oversight
Preferred skills
Experience in high-volume or luxury retail environments, coaching and developing management teams, balancing operational ownership with client experience focus
Technologies
SFA (Sales Force Automation)
Responsibilities
Manage staffing levels and payroll expenses based on business trends; drive maximum sales and growth through client engagement strategies; coach and develop the core management team; execute all HR functions for the store; work side-by-side on the floor to ensure operational and client needs are met; set goals for associates and recognize outstanding performance
Seniority
Senior, hands-on IC