Field Technician
Core
Install customer service drops/outlets and troubleshoot/repair reception performance issues for residential and business properties.
Role type
Field Technician (Telecommunications)
Builds
Customer connectivity and signal integrity for residential and business premises
Domain
Telecommunications / Cable Infrastructure
Deliverable
physical/clinical work
Required skills
electronic test equipment operation, online diagnostic tools, ladder work, lifting up to 100 lbs, customer service, problem solving
Preferred skills
proactive service suggestions, equipment education
Technologies
electronic test equipment, online diagnostic tools
Responsibilities
Install customer service drops or outlets, troubleshoot and repair reception performance issues, ensure proper upstream and downstream signal levels, suggest service upgrades, educate customers on equipment
Seniority
Entry-level, hands-on IC