EverCommerce - Senior Site Reliability Engineer
Core
Ensure reliability, performance, and operational stability of business-critical SaaS infrastructure across cloud and traditional hosting environments.
Role type
Senior Site Reliability Engineer (Infrastructure)
Builds
Production SaaS environments, infrastructure automation, monitoring enhancements, and modernization initiatives.
Domain
SaaS, Cloud Infrastructure, Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows Server administration, Linux administration, AWS environment support, enterprise virtualization, infrastructure automation scripting (PowerShell/Bash/Python), root cause analysis, networking fundamentals, backup and recovery processes, operational resiliency, production database infrastructure support.
Preferred skills
Terraform, Infrastructure as Code, configuration management (Ansible/Puppet/Chef), PCI-DSS/HIPAA/SOX compliance support, cloud migration projects, highly available SaaS systems, disaster recovery planning.
Technologies
AWS, Windows Server, Linux, PowerShell, Bash, Python, Terraform, Ansible, Puppet, Chef
Responsibilities
Maintain uptime and performance for production SaaS environments; independently support Windows/Linux infrastructure, virtualization, storage, and networking; lead infrastructure modernization and automation initiatives; troubleshoot complex incidents and lead root cause analysis; design and implement monitoring and alerting improvements; support compliance initiatives (SOX, PCI, HIPAA); lead vulnerability remediation and lifecycle maintenance; develop technical documentation and operational standards; lead medium-sized infrastructure projects; participate in disaster recovery testing.
Seniority
Senior, hands-on IC