Product Quality Engineer (Sr. Staff to Principal)
Core
Sr. Staff Customer and Product Quality Engineer acting as an escalation point and lead for customer quality and product quality engineers, driving resolution of issues and continuous improvement for hyperscale/AI server systems.
Role type
Sr. Staff Customer and Product Quality Engineer
Builds
Hyperscale/AI Server Systems for global marquee customers
Domain
Computer/Electronic Manufacturing
Required skills
root cause analysis, corrective and preventive action implementation, cross-functional team leadership, data diagnostic and analytical skills, project planning, relationship management, factory build report definition, failure analysis review, strategic goal alignment
Preferred skills
Lean/Six Sigma certification, experience in global organizations, mentoring less-experienced team members, creating win-win scenarios with stakeholders
Technologies
database/reporting systems, Excel
Responsibilities
Interface with key customers and suppliers to ensure satisfaction and meet scorecard expectations; Provide day-to-day guidance and escalation points to quality engineers; Drive resolution of customer issues within agreed service level agreements; Mitigate quality issues impacting customer and internal operations; Identify systematic/process improvements by working with manufacturing, supplier, and design teams; Host quality-related customer visits and audits; Communicate customer feedback regarding quality and reliability performance.
Seniority
Sr. Staff, hands-on IC with leadership
