Sr. Staff Customer and Product Quality Engineer
Core
Lead customer and product quality engineers to resolve quality issues, drive root cause analysis, and ensure customer satisfaction for hyperscale/AI server systems from NPI to mass production.
Role type
Sr. Staff Customer and Product Quality Engineer (Team Lead)
Builds
AI Server Systems for global hyperscale customers
Domain
Computer/Electronic Manufacturing
Deliverable
production ML models
Required skills
Root cause analysis, corrective action planning, cross-functional team leadership, data diagnostic & analytical skills, project planning, relationship management, failure analysis review, factory build report management, Lean/Six Sigma knowledge
Preferred skills
MS degree, global organization experience, mentoring less-experienced team members, creating win-win scenarios with stakeholders
Technologies
database/reporting systems, Excel
Responsibilities
Interface with key customers and suppliers to ensure satisfaction; provide guidance and escalation points for quality engineers; drive resolution of customer issues within SLAs; mitigate quality issues impacting operations; identify systematic improvements with cross-functional teams; host customer visits and audits; advocate for customers using ZT manufacturing process knowledge; communicate quality feedback to strategic goals.
Seniority
Sr. Staff, hands-on IC with team leadership
