Senior Director of Product Knowledge & Experience
Core
Transform the developer site into a modern, intelligent destination for discovering, learning, and building, serving developers, merchants, partners, and internal teams.
Role type
Senior Director of Product Knowledge & Experience
Builds
Developer portal, documentation site, enterprise knowledge experience, AI-assisted experiences (conversational guidance, intelligent search, guided onboarding)
Domain
Fintech, Payments, Developer Ecosystems
Deliverable
product features
Required skills
Product strategy and roadmap definition, Information architecture, AI and agent-based experience design, Developer ecosystem knowledge (APIs, SDKs, sandboxes), Digital transformation leadership, Cross-functional team leadership
Preferred skills
Modernizing developer portals, Building AI-assisted experiences (semantic search, guided integration), Supporting self-service and assisted sales journeys
Technologies
Headless CMS, Search platforms, AI/LLM frameworks, API platforms
Responsibilities
Set vision and multiyear roadmap for product knowledge and builder experience, Design persona-based user journeys, Build machine-readable content for human and AI channels, Lead and develop a team of product managers and owners, Partner with Product, Engineering, Design, Sales, and Support teams
Seniority
Senior Director, hands-on IC with team leadership