Technical Account Manager
Core
Serve as the primary technical contact for bank clients using Finxact solutions, coordinating technical needs, service delivery, and solution alignment across internal teams.
Role type
Senior Technical Account Manager (Banking/FinTech)
Builds
Client service delivery, system performance stability, and account growth strategies for financial institutions
Domain
Financial Services / Banking / FinTech
Deliverable
client delivery
Required skills
Technical account management, cross-functional coordination, project scope definition, account performance metrics tracking, process improvement identification, stakeholder communication
Preferred skills
Core banking platform support, SaaS environment experience, executive presentation skills, Finxact product knowledge
Technologies
AWS, Microsoft Azure, Google Cloud, APIs, Microsoft Office, Smartsheet, Confluence, Jira
Responsibilities
Manage technical relationships for assigned bank clients, coordinate resolution of technical requests and production issues, review monthly invoicing and track aged receivables, plan and coordinate client environment upgrades, lead small client projects, track account performance metrics and communicate progress to stakeholders
Seniority
Senior, hands-on IC