Money Network Operations Director
Core
Own operational workflows for regulated cardholder servicing, EBT platform growth, and settlement processes to improve client outcomes.
Role type
Senior IC operations director (payments/fintech)
Builds
Operational workflows, vendor performance programs, incident response frameworks, and settlement processes
Domain
Fintech, payments, EBT, pre-paid debit
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
operations leadership, vendor management, incident/problem management, SLA adherence, settlement process oversight, trend analysis, cross-functional execution, regulatory compliance knowledge
Preferred skills
operational consulting, complex business/technical concept translation, problem-solving, consensus building, thought leadership, stakeholder influence
Technologies
EBT platforms, pre-paid debit systems, settlement systems
Responsibilities
Manage vendor performance and issue resolution; drive incident and problem management for operational events; develop and maintain operational documentation and training; oversee settlement-related operational processes; manage internal SLAs and track performance gaps; lead EBT platform growth initiatives; partner with product, technology, and risk/compliance stakeholders to evaluate operational impacts.
Seniority
Senior, hands-on IC