Managed Service Manager
Core
Lead end-to-end delivery of outsourced IT services for credit and debit card processing, ensuring operational stability, regulatory compliance, and strategic alignment with client business objectives.
Role type
Senior Managed Service Manager (Payments/Financial Services)
Builds
Production-ready card processing solutions, regulatory compliance updates, and optimized IT service landscapes for financial institutions.
Domain
Fintech, Payments, Credit/Debit Card Processing (Issuing & Acquiring)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Payments domain expertise (Issuing/Acquiring), SDLC management (Waterfall/Agile), distributed team leadership, budget and resource allocation, incident management, stakeholder negotiation, technical architecture oversight
Preferred skills
Core processing platform experience (VisionPLUS), program management, process mapping, use case analysis
Technologies
VisionPLUS, SDLC tools, incident management systems
Responsibilities
Manage end-to-end service delivery including production support and incident resolution; Lead geographically distributed onshore/offshore teams; Oversee regulatory and scheme compliance changes; Own service/project budgets and resource allocation; Drive strategic improvements and automation initiatives
Seniority
Senior, hands-on IC with leadership responsibilities
