Principal UX Architect
Core
Design and build scalable, zero-friction customer experiences across SingPost's omni-channel ecosystem (mobile app, web, physical post offices, kiosks, Smart Autolobbies) by diagnosing root-cause friction and aligning executive strategy with pixel-level design.
Role type
Principal UX Architect (Execution-first system builder)
Builds
Scalable multi-channel user journey blueprints, master design token systems, and structural layout frameworks for digital and physical touchpoints.
Domain
Logistics & Postal Services (Omni-channel UX)
Deliverable
Production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Systems Thinking, Design Thinking, Stakeholder Facilitation, User Journey Synthesis, Figma Mastery (Auto-layout, Variables, Prototyping), Field Research, Information Architecture, Front-end Literacy (React Native, CSS Flexbox), Analytics Interpretation
Preferred skills
Supply chain software design, Kiosk hardware interface mapping, AI-driven design tools, Legacy system deconstruction
Technologies
Figma, React Native, CSS Flexbox
Responsibilities
Lead stakeholder alignment workshops to distill corporate vision into unified experience strategies; Conduct raw field research and contextual inquiries in live operational environments; Translate complex business logic into intuitive screen layouts and wireframes; Maintain and evolve the organization's Figma design system and component architecture; Validate front-end builds and embed analytics tracking events into experience blueprints.
Seniority
Principal, hands-on IC
