Business Analyst (Billing Operations) - SQL
Core
Ensure billing accuracy, operational excellence, and continuous innovation across a global cloud marketplace by driving process improvements and analyzing data.
Role type
Senior Business Analyst (Billing Operations)
Builds
Scalable, intelligent billing operations and automated processes for a SaaS marketplace.
Domain
SaaS / Cloud Marketplace / Billing & Revenue Operations
Required skills
SQL, billing/invoicing systems, SaaS billing models, subscription commerce, data analysis, root cause analysis, stakeholder management, project management, Agile collaboration
Preferred skills
Payment processors, tax engines, accounting solutions, automation, observability, forensic analysis
Responsibilities
Drive operational excellence across billing and invoicing processes; Define, manage, and report operational objectives and service metrics; Partner with Product, Engineering, Finance, and Data teams; Champion automation and proactive issue detection; Translate operational insights into data-driven enhancement opportunities; Lead operational escalation and forensic analysis; Facilitate cross-functional workshops and retrospectives; Communicate performance trends and roadmap progress to stakeholders.
Seniority
Senior, hands-on IC
