Technical Billing Operations Manager
Core
Ensure billing accuracy, operational excellence, and continuous innovation across a global cloud marketplace by driving automation, observability, and data-driven improvements.
Role type
Senior IC Technical Billing Operations Manager
Builds
Scalable, intelligent billing and invoicing processes for a global cloud marketplace
Domain
SaaS / Cloud Marketplace / Financial Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Billing and invoicing systems expertise, SaaS billing models, subscription commerce, payments, taxation, reconciliation, SQL, data-driven decision making, root cause analysis, Agile collaboration, stakeholder influence, project management
Preferred skills
Experience with payment processors, tax engines, accounting solutions, forensic analysis, cross-functional workshop facilitation
Technologies
SQL, payment processors, tax engines, accounting solutions
Responsibilities
Drive operational excellence across billing and invoicing processes; Define, manage, and report operational objectives and service metrics; Partner with Product, Engineering, Finance, and other teams to improve billing outcomes; Champion automation, observability, and proactive issue detection; Translate operational insights into data-driven enhancement opportunities; Maintain a prioritised backlog of improvements and defects; Lead operational escalation and forensic analysis for billing issues; Communicate performance trends and roadmap progress to stakeholders
Seniority
Senior, hands-on IC
