Customer Support Engineer - NFC & Security
Core
Primary technical point of contact for customers worldwide designing with NXP's NFC, RFID, and Security portfolio, ensuring successful design-in and accelerating time-to-market.
Role type
Senior IC Customer Support Engineer (NFC/RFID/Security)
Builds
NXP NFC/RFID and Security solutions for Mass Market segment
Domain
Semiconductor, NFC, RFID, Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Embedded software/firmware application development, C programming, Linux/RTOS programming, Embedded interfaces (UART, SPI, I2C, SDIO, USB), ARM microcontrollers, Schematic and PCB layout review
Preferred skills
NFC/RFID technologies, Antenna design and RF fundamentals, Secure communication protocols (ISO 14443, ISO 15693, EMVCo, ISO 7816), Embedded Linux/Android development
Technologies
C, Java, Linux, RTOS, ARM, UART, SPI, I2C, SDIO, USB
Responsibilities
Provide highly technical support via email, online tools, and phone; Become a recognized technical expert on NFC/RFID/Security solutions; Improve customer satisfaction by resolving inquiries and issues; Collaborate cross-functionally with product, marketing, and engineering teams; Develop and revise product documentation, FAQs, and Application Notes; Review customer schematics and PCB layouts
Seniority
Senior, hands-on IC