Customer Support Engineer
Core
Provide Level-3 technical support for embedded software solutions, specifically real-time drivers and radar platforms, resolving complex issues through code-level debugging and root cause analysis.
Role type
Senior IC embedded software engineer (Level-3 support)
Builds
Production support for NXP S32 and radar product portfolio
Domain
Automotive embedded systems and radar technology
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
C/C++ debugging, embedded systems architecture, real-time software analysis, root cause analysis, process definition, team mentorship
Preferred skills
AUTOSAR stack knowledge, radar platform support, ASPICE framework experience, Level-3 support environment experience
Technologies
S32 Design Studio, S32 Configuration Tools, S32 Debugger, Elektrobit TresOS, Lauterbach Trace32, Jira, Bitbucket
Responsibilities
Investigate and resolve complex customer-reported issues via code-level debugging; perform root cause analysis across software stack layers; develop and validate fixes using unit and integration testing; lead development and standardization of support processes; mentor junior engineers and guide intern teams
Seniority
Senior, hands-on IC with process ownership