Produce Operations & Quality Manager North
Core
Drive product quality, operational excellence, and continuous improvement across the fresh produce category from supplier to store.
Role type
Senior IC produce operations and quality manager
Builds
High-quality fresh produce products and customer experiences for retail stores
Domain
Retail / Fresh Produce Supply Chain
Deliverable
product features
Required skills
Fresh produce supply chain management, product quality assurance, supplier performance management, food safety compliance, root cause analysis, operational coaching, stakeholder relationship building, project management
Preferred skills
Experience with WIBI governance, seasonal event management, waste reduction strategies
Technologies
None stated
Responsibilities
Lead quality and operational standards across all produce categories; Support and coach Greengrocers, Store Managers, and field teams; Manage quality escalations, investigations, and root cause analysis; Monitor customer complaints and quality metrics; Conduct store visits, audits, and reviews; Lead quality projects and continuous improvement initiatives; Own delivery and governance of WIBI standards.
Seniority
Senior, hands-on IC