Data Analyst, Service & Repair
Core
Analyze service and repair operational, financial, and customer data to improve service performance, repair efficiency, resource utilization, and business outcomes for the Service & Repair organization.
Role type
Mid-level operational data analyst
Builds
Dashboards, scorecards, and reports for Service Operations, Project Management, Supply Chain, and Finance teams
Domain
Healthcare MedTech / Service Operations
Deliverable
dashboards & analysis
Required skills
SQL, Python, Microsoft Excel (Pivot Tables, Power Query), Salesforce, Power BI/Tableau, data cleaning, KPI monitoring, root cause analysis, financial analysis
Responsibilities
Analyze service and repair operational data to identify trends and performance gaps; Develop and maintain dashboards, scorecards, and reports using business intelligence tools; Monitor KPIs including turnaround time, productivity, first-time fix rate, backlog, customer satisfaction, and equipment uptime; Analyze technician performance, labor utilization, and resource allocation to improve operational efficiency; Support forecasting and capacity planning by evaluating service demand trends and workload distribution; Identify root causes of service delays, quality issues, and cost overruns, and recommend corrective actions; Validate, clean, and maintain large datasets from ERP, CRM, Salesforce, and operational systems; Perform financial analysis related to labor costs, repair expenses, service contracts, and profitability; Track service-level agreement (SLA) compliance and customer performance metrics.
Seniority
Mid-level, hands-on IC
