Facilities Operations Specialist - Customer Engagement
Core
Dedicated facilities liaison for the College of Arts & Sciences, serving as the primary point of contact for facilities questions, requests, and concerns while conducting site inspections and tracking vendor resolutions.
Role type
Facilities Operations Specialist (Customer Engagement)
Builds
Operational continuity and service delivery for college buildings and grounds
Domain
Higher Education Facilities Management
Deliverable
physical/clinical work
Required skills
Vendor management, site inspection, emergency communication, KPI analysis, conflict resolution, CAD/blueprint reading
Preferred skills
CMMS software (AggieWorks, AiM), Archibus, higher education facilities experience
Technologies
AggieWorks, AiM, Archibus, CAD, blueprints
Responsibilities
Serve as primary liaison between Facilities Management and the College of Arts & Sciences; route and track facility requests to vendors; conduct walk-through inspections of buildings and grounds; execute emergency communication plans; review service performance data and KPIs; communicate service updates and interruptions to occupants.
Seniority
Mid-level, hands-on IC