Field Service Engineer
Core
On-site and remote technical support for cardiovascular medical equipment installation, service, repair, and preventative maintenance.
Role type
Field Service Engineer (Medical Devices)
Builds
Reliable operation of electrophysiology and heart recovery devices for hospitals and clinics
Domain
Healthcare / MedTech / Cardiovascular
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Equipment installation, troubleshooting, preventative maintenance, customer interaction, data analysis, inventory management, regulatory compliance
Preferred skills
Cardiology/Electrophysiology knowledge, Biomedical Engineering background, SAP Field Service Management, Service Request Management, Incident Management
Technologies
Digital multimeter, Service Management System, Microsoft Office
Responsibilities
Perform on-site and remote technical support, manage account schedules for installation and repair, devise preventative maintenance programs, diagnose and repair malfunctioning equipment, respond to emergency service requests, guide customers (doctors, nurses, biomedical engineers), manage allocated inventory and audits, complete documentation and RMA returns, participate in incident investigations
Seniority
Mid-level, hands-on IC
