Senior Technical Account Manager
Core
Provide expert technical guidance and strategic leadership to enterprise customers implementing automated and containerized cloud application platform solutions.
Role type
Senior Technical Account Manager (Strategic IC with team coordination)
Builds
Enterprise cloud solutions (OpenShift, Kubernetes, Red Hat CloudForms, Ansible) for key accounts
Domain
Enterprise Open Source / Cloud / Containerization
Deliverable
client delivery
Required skills
Container orchestration, Kubernetes, PaaS, IT automation, enterprise architecture, hardware vendor management, project management, technical documentation
Preferred skills
DevOps environments, software engineering background, RPM-based Linux, Java, CI/CD concepts, source code management, technical leadership/mentorship
Technologies
OpenShift, Kubernetes, Red Hat CloudForms, Ansible, Git, SVN
Responsibilities
Support enterprise customers implementing automated and containerized cloud application platform solutions; Perform technical reviews to proactively identify and prevent issues; Collaborate with engineering, R&D, product management, and technical support teams; Create documentation regarding customer issues and technical details; Manage and grow customer relationships by delivering attentive, relationship-based support; Travel occasionally to visit regional customers
Seniority
Senior, hands-on IC with team coordination
