Engineer II, Quality Analytics & Platform Insights
Core
Engineer II building analytics, quality engineering, reporting, and observability solutions to improve operational performance and platform reliability for financial advisors and customers.
Role type
Quality Analytics & Platform Insights Engineer
Builds
Dashboards, scorecards, automated reporting, and monitoring solutions for advisor experience, customer interactions, and platform health.
Domain
Financial Services / Contact Center Analytics / Quality Management
Deliverable
dashboards & analysis
Required skills
Contact center analytics platforms (NICE CXOne, Nexidia, Enlighten AI), Data visualization (Power BI, Tableau), AI-assisted tools (Copilot, Cursor), Root cause analysis, Operational intelligence, Data analytics, Quality management
Preferred skills
Financial services experience, Observability platforms, CRM/CTI integrations, Conversational intelligence, Cloud-based analytics
Technologies
NICE CXOne, Nexidia, Enlighten AI, Power BI, Tableau, Microsoft Copilot, GitHub Copilot, Cursor
Responsibilities
Develop analytics and reporting solutions; Build dashboards and scorecards; Analyze interaction analytics and platform telemetry; Support quality management capabilities; Partner with stakeholders to define KPIs; Conduct root cause analysis and continuous improvement.
Seniority
Mid-level IC (3+ years experience)
