VP, Operations
Core
Oversee the operational backbone of WMX (Merchandise & D2C), ensuring teams, systems, and processes scale efficiently while remaining flexible and artist-first.
Role type
VP, Operations (Merchandise & D2C)
Builds
Merchandise production, ecommerce operations, touring merchandise/VIP, retail, licensing, fulfillment, and global logistics for artists and fans.
Domain
Music industry, merchandise, e-commerce, and global logistics
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Operational strategy, cross-functional communication, process improvement, risk management, KPI development, financial forecasting, contract compliance
Preferred skills
ERP system selection and integration, global supply chain management, ecommerce platform expertise, financial forecasting and budgeting
Technologies
ERP systems, ecommerce platforms, financial systems
Responsibilities
Own and evolve operational strategy across WMX; Coordinate implementation of standard operating procedures; Establish workflows across internal and external partners; Build scalable processes for global growth; Identify and solve operational risks; Develop KPIs and reporting frameworks; Partner with finance and legal on forecasting and compliance
Seniority
VP, strategic leadership & execution