E-commerce Customer Care Associate (Seasonal) - Beyond Yoga
Core
Handle customer inquiries, process orders, and resolve complaints for an e-commerce active lifestyle apparel brand.
Role type
E-commerce Customer Care Associate
Builds
Customer support operations for Beyond Yoga's online sales channels
Domain
Retail / E-commerce / Apparel
Deliverable
client delivery
Required skills
Order processing, multi-channel communication (email, phone, site), refund/exchange handling, product knowledge communication, problem-solving
Preferred skills
Shopify platform experience, Gorgias platform experience
Responsibilities
Process orders, oversee customer inquiries, handle refunds and exchanges, resolve complaints, update sales channel information
Seniority
Junior, individual contributor
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