Team Leader, Customer Site
Core
Lead a small team of on-site lab specialists to deliver integrated laboratory services, including order management, chemical tracking, media preparation, and cell culture support.
Role type
Team Leader, Customer Site Operations
Builds
Integrated lab service, support, and supply management solutions for customers
Domain
Life Sciences / Laboratory Services
Required skills
Leadership and supervisory abilities, GxP environment experience, Hazardous Goods certification (IATA/DOT), chemical handling knowledge, employee lifecycle management, process improvement, safety program management
Preferred skills
Bachelors degree in related field, OSHA General Industry knowledge, Microsoft Office proficiency, analytical problem-solving
Technologies
Microsoft Office suite, software for reagent batch records and chemical inventory tracking
Responsibilities
Lead daily supervision of customer site-based personnel, oversee service offerings including order/stockroom/dock management and chemical tracking, manage employee lifecycle from hiring to performance evaluations, act as liaison between customer and company, write and implement SOPs, drive process improvement initiatives, support safety programs and incident reporting
Seniority
Mid-level, hands-on IC with team leadership