Program Manager
Core
Primary point of contact for Unity™ Lab Services at customer accounts, overseeing on-site personnel and daily service delivery across multiple U.S. facilities to ensure contract performance metrics are met.
Role type
Senior Program Manager (Customer Site Management)
Builds
Contracted laboratory service delivery and operational efficiency for customer sites
Domain
Life Sciences / Laboratory Services
Deliverable
client delivery
Required skills
Team leadership and development, Customer relationship management, Operations and process improvement, Supply chain and inventory control, Data analysis and reporting, Standard operating procedure development
Preferred skills
Laboratory setting education or experience, GLP or GMP environment experience
Technologies
Microsoft Outlook, Excel, Word, PowerPoint
Responsibilities
Lead cross-functional on-site service specialists, Ensure delivery of contracted scope of services, Oversee day-to-day service operations across multiple facilities, Manage supply chain and inventory control, Collect and analyze data to quantify customer value, Conduct site audits and annual physical inventories
Seniority
Senior, hands-on IC with management responsibilities
