Sr. Manager Customer Site
Core
Lead a cross-functional on-site service team to deliver committed scope of services, manage supply chain/inventory, and drive process improvements for key pharmaceutical customers.
Role type
Senior Manager, Customer Site Operations
Builds
On-site service delivery, supply chain control, and operational efficiency for customer sites
Domain
Life Sciences / Pharmaceutical / Contract Manufacturing
Required skills
Leadership and team development, cross-functional collaboration, supply chain and inventory management, process improvement, data analysis and reporting, stakeholder management, change management
Preferred skills
Scientific background (chemistry, biochemistry, chemical engineering), pharmaceutical industry experience, matrixed environment management
Technologies
None stated
Responsibilities
Lead, coach, and develop a cross-functional team of on-site service specialists; Ensure delivery of committed service scope and monitor service levels; Manage supply chain and inventory control across multiple locations; Conduct site audits and annual physical inventory; Serve as liaison between customer and Thermo Fisher to identify process issues and recommend solutions; Quantify customer value through data collection and reporting; Lead performance measurement and optimization including customer scorecard reviews.
Seniority
Senior, hands-on IC with people management
