Team Leader, Customer Site
Core
Lead daily supervision of a small team of customer site-based personnel to deliver high levels of customer service for laboratory operations.
Role type
Senior IC team leader (laboratory services)
Builds
Integrated lab service, support, and supply management
Domain
Life Sciences / Laboratory Services
Required skills
Team leadership, employee lifecycle management, inventory management, GxP compliance, hazardous materials handling, process improvement, safety program management, stakeholder liaison, analytical problem solving
Preferred skills
IATA and DOT Hazardous Goods certification, OSHA General Industry knowledge, Bachelors degree in related field, Microsoft Office proficiency
Technologies
Microsoft Office suite, software for reagent batch records and chemical inventory tracking
Responsibilities
Lead a diverse cross-functional team of on-site lab specialists; oversee service offerings including order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, autoclave, aliquoting, media/reagent preparation, and cell culture support; develop, track, and trend business metrics; act as liaison between customer and Thermo Fisher Scientific; write and implement SOPs, conduct site audits, and ensure completion of annual physical inventory; drive process improvement culture; support safety programs including hazard identification and incident reporting; represent Thermo Fisher Scientific professionally at customer locations
Seniority
Senior, hands-on IC