Applikationsspezialist (m/w/d) - befristet auf 12 Monate
Core
Provide application and technical support, training, and troubleshooting for in-vitro diagnostic (IVD) laboratory analysis systems and reagents.
Role type
Application Specialist (Technical Support)
Builds
Operational stability and customer adoption of IVD diagnostic systems (KRYPTOR, Indiko) in clinical laboratories.
Domain
Life Sciences / In-Vitro Diagnostics (IVD)
Deliverable
client delivery
Required skills
IVD product knowledge, laboratory instrument operation, customer service, software updates, training delivery, documentation, UAT participation
Preferred skills
Laboratory information systems (LIS), network integration, SAP, Salesforce, database management
Technologies
KRYPTOR, Indiko, SAP, ServiceMax, Microsoft Office
Responsibilities
Handle customer complaints for KRYPTOR/Indiko systems and reagents, provide pre- and after-sales technical consultation, perform device setup and software updates, conduct on-site customer training, coordinate service technician schedules and spare parts, maintain documentation, participate in User Acceptance Tests (UAT).
Seniority
Mid-level, hands-on IC
