Team Leader, Customer Site
Core
Lead a small team of on-site lab specialists to deliver integrated lab service, support, and supply management for customers.
Role type
Team Leader, Customer Site Operations
Builds
Integrated lab service offerings including order/stockroom/dock management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support.
Domain
Life Sciences / Laboratory Services
Required skills
Team leadership and supervision, Employee lifecycle management, Contractual scope delivery, Business metrics tracking, SOP development and site audits, Process improvement (PPI), Safety program management, Hazardous goods handling, Reagent preparation and chemical handling.
Preferred skills
GxP environment experience, IATA and DOT Hazardous Goods certification, OSHA General Industry knowledge, Sales support and opportunity identification.
Technologies
Microsoft Office suite, Chemical inventory tracking software, Reagent batch record software.
Responsibilities
Lead and coach a diverse cross-functional team of on-site lab specialists; Manage employee lifecycle including hiring, training, and performance evaluations; Oversee daily operations including stockroom, dock, procurement, and chemical tracking; Act as liaison between customer and Thermo Fisher; Develop and implement SOPs and conduct site audits; Drive process improvement initiatives; Ensure safety compliance and incident reporting.
Seniority
Mid-level, hands-on IC with supervisory duties