Manager- Customer Service & Order Management
Core
Strengthen Supply Chain operations across Customer Service, Order Processing, Demand & Supply Planning, and Digital/AI-led transformation to improve customer experience and operational efficiency.
Role type
Manager, Supply Chain Operations & Transformation
Builds
End-to-end customer order execution, demand-supply alignment, inventory optimization, and cross-functional supply chain initiatives
Domain
Life Sciences / Supply Chain Management
Deliverable
production ML models | dashboards & analysis | infrastructure
Required skills
Supply chain operations management, demand-supply planning, inventory optimization, cross-functional stakeholder management, project leadership, process improvement, AI/RPA deployment, workflow automation, KPI management (OF CAS, inventory, DOS, OTIF/LIFR, LOTC, forecast accuracy)
Preferred skills
Engineering background, MBA
Technologies
AI, RPA, analytics, workflow automation
Responsibilities
Drive critical supply chain KPIs including OF CAS, inventory & DOS, E&O, OTIF/LIFR, LOTC, backlog visibility, and forecast accuracy; Manage and influence multiple stakeholders across Sales, Product Management, Procurement, Factories, Warehouse, Customer Service, Finance, Regulatory/Compliance, and Digital/IT; Lead complex cross-functional projects and transformation initiatives including process improvements, automation, and AI/RPA deployment
Seniority
Manager, strategic ownership & people leadership
