Client Services Specialist, OEM IVD
Core
Manage a portfolio of moderate to strategic client projects, leading end-to-end delivery of technical and service aspects for global healthcare customers.
Role type
Senior IC Client Services Project Manager
Builds
Technical and service solutions for optimal customer outcomes
Domain
Life sciences, diagnostics, IVD, medical technology
Deliverable
client delivery
Required skills
Project management, end-to-end project delivery, cross-functional coordination, issue escalation, process improvement, time management, problem-solving, ERP systems, Salesforce, customer portals
Preferred skills
Life sciences/diagnostics/IVD/pharma industry experience, GMP/GxP knowledge, foreign language skills (Norwegian)
Responsibilities
Manage client project portfolios, serve as liaison between customers and internal stakeholders, coordinate across Sales/Supply Chain/Logistics/Finance/Technical Support/Quality, resolve issues and escalate when needed, contribute to process improvements
Seniority
Senior, hands-on IC