Participation Relations & Resolution Specialist
Core
Trusted liaison between clinical trial participants and study teams, resolving concerns, mediating conflicts, and de-escalating challenging situations to ensure participant safety and satisfaction.
Role type
Senior IC participation relations & resolution specialist
Builds
Participant advocacy, conflict resolution, and operational solutions for clinical trials
Domain
Clinical research / Healthcare
Deliverable
client delivery
Required skills
de-escalation, conflict mediation, active listening, critical thinking, stakeholder management, documentation, process improvement
Preferred skills
clinical research experience, mediation, healthcare case management
Technologies
Microsoft Office
Responsibilities
Respond to and investigate participant concerns and complaints; Mediate conflicts between participants and staff; Coordinate with Security, Legal, and Privacy teams for escalated matters; Coach staff on participant communication; Educate volunteers on facility processes to promote enrollment; Represent the company at external community events.
Seniority
Mid-level, hands-on IC