Participation Relations & Resolution Specialist
Core
Trusted liaison between clinical trial participants and study teams, resolving concerns, mediating conflicts, and de-escalating challenging situations to ensure participant safety and satisfaction.
Role type
Senior IC participation relations & resolution specialist
Builds
Participant trust, conflict resolution outcomes, and study enrollment success
Domain
Clinical research / Healthcare
Deliverable
client delivery
Required skills
De-escalation, conflict mediation, active listening, critical thinking, stakeholder management, documentation, process improvement
Preferred skills
Clinical research experience, healthcare background, customer service, mediation
Technologies
Microsoft Office
Responsibilities
Respond to and investigate participant concerns and complaints; Mediate conflicts between participants and staff; Coordinate with Security, Legal, and Privacy teams; Educate volunteers on facility processes; Represent company at community events to promote enrollment; Coach staff on participant communication.
Seniority
Mid-level, hands-on IC