Field Service Engineer II - Chromatography
Core
Install, maintain, troubleshoot, and repair sophisticated analytical instrumentation (Trace Elemental Analysis and Chromatography) in customer laboratory settings to maximize performance and minimize downtime.
Role type
Field Service Engineer II (Analytical Instrumentation)
Builds
Operational reliability of ICP-OES, ICP-MS, IC, and HPLC systems for research, industrial, environmental, and pharmaceutical customers.
Domain
Life Sciences / Analytical Chemistry / Laboratory Instrumentation
Deliverable
Physical/clinical work (field service)
Required skills
Electrical troubleshooting, mechanical troubleshooting, fluidics knowledge, vacuum system diagnostics, high-voltage system understanding, preventative maintenance, qualification procedures, technical documentation interpretation, independent field management, customer training, scheduling management
Preferred skills
Chromatography experience, elemental analysis experience, ICP-OES/ICP-MS/IC/HPLC specific experience, analytical chemistry background, complex system troubleshooting
Technologies
ICP-OES, ICP-MS, Ion Chromatography (IC), High-Performance Liquid Chromatography (HPLC), service management software, diagnostic software
Responsibilities
Diagnose complex electrical, mechanical, fluidic, vacuum, software, and application-related instrument issues; Perform preventative maintenance, qualification, and system upgrades; Support customers on instrument operation and routine maintenance; Manage service activities across a geographically dispersed territory; Document service activities, troubleshooting findings, and parts usage; Partner with technical support and sales to resolve complex issues.
Seniority
Mid-level, hands-on IC