Clinical Operations Manager
Core
Manages, selects, trains, and coaches clinical operations staff (CAS, CS, CRAs, CTCs, ACRAs) to ensure adherence to SOPs and WPDs while driving performance via metrics and KPIs.
Role type
Senior Clinical Operations Manager
Builds
Clinical operations teams and processes
Domain
Clinical research / Life sciences
Deliverable
client delivery
Required skills
Staff management, performance management, process improvement, strategic planning, business development, resource planning, SOP/WPD adherence
Preferred skills
None stated
Technologies
None stated
Responsibilities
Manage, select, train, and coach clinical operations staff; Focus on end results using metrics and KPIs to manage performance; Lead or contribute to initiatives that enhance department performance or process improvement; Collaborate with senior management on strategic planning and business development; Act as point-of-escalation for performance concerns and training needs; Collaborate with leadership for resourcing needs
Seniority
Senior, hands-on IC with leadership responsibility
