Customer Support Specialist - LC Software
Core
Technical and functional bridge enabling Thermo Fisher chromatography systems to operate seamlessly on the Empower™ Chromatography Data System (CDS) via Seamless Instrument Integration (SII), serving Analytical Development and Quality Control customers in regulated environments.
Role type
Senior IC Customer Support Specialist (Chromatography Software Integration)
Builds
Reliable, compliant, and scalable integration of Thermo instrumentation within customer Empower environments
Domain
Life Sciences / Pharma / BioPharma / Chromatography Data Systems
Deliverable
client delivery
Required skills
Empower CDS expertise, chromatography system support, third-party CDS control of analytical instrumentation, regulated environment experience (21 CFR Part 11), cross-functional collaboration, data integrity and validation guidance, troubleshooting complex integrations
Preferred skills
Technical subject-matter expert status, structured systems-level problem-solving, mentoring peers, delivering targeted training
Technologies
Empower™ Chromatography Data System (CDS), Thermo Fisher chromatography systems
Responsibilities
Support customers in running Thermo instrumentation on Empower ensuring performance and compliance; Serve as technical interface between Thermo Fisher and Waters for SII topics; Assist sales colleagues in pre-sales engagements regarding Empower compatibility; Partner with internal teams to support pre-sale positioning and post-sale execution; Participate in escalations related to SII/Empower integrations; Provide guidance on data integrity, validation, and compliance considerations; Capture and share lessons learned to improve SII reliability; Support standardization of workflows and documentation; Deliver internal and customer-facing training on SII-Empower operation
Seniority
Senior, hands-on IC with significant customer-facing and travel responsibilities
