Technical Specialist – KRYPTOR Systems and Assays
Core
Field-facing technical specialist supporting the B·R·A·H·M·S KRYPTOR compact plus and KRYPTOR gold platforms, providing scientific education, assay implementation, validation support, and troubleshooting for clinical and research customers.
Role type
Field Technical Specialist (Clinical Diagnostics)
Builds
KRYPTOR compact plus and KRYPTOR gold systems and associated assay menu
Domain
Clinical diagnostics / Immunoassay technology
Deliverable
client delivery
Required skills
Automated immunoassay systems expertise, TRACE technology knowledge, assay validation planning, laboratory workflow integration, technical troubleshooting, customer education delivery, reagent inventory planning, regulatory compliance (CLIA/CAP), root cause analysis
Preferred skills
MT/MLS/ASCP certification, leading instrument implementations, cross-functional collaboration with sales/marketing, CRM system usage, international travel
Technologies
KRYPTOR compact plus, KRYPTOR gold, LIS, middleware, Microsoft Office
Responsibilities
Provide customer-facing technical education on instrument operation and assay workflow; Support customer and study site onboarding, assay setup, and operator training; Guide laboratories through assay verification and validation processes; Provide ongoing post-implementation support, utilization assessments, and preventive maintenance coordination; Support reagent forecasting and supply coordination; Participate in customer calls, presentations, and technical discussions; Provide technical troubleshooting and escalation support for instrument issues; Develop and deliver virtual and in-person training materials; Represent the company at customer meetings, workshops, and scientific events.
Seniority
Mid-Senior, hands-on IC