Supervisor, Customer Site
Core
Lead daily supervision of a multi-site customer lab team, overseeing service offerings including order management, procurement, material handling, chemical tracking, glass wash, media/reagent preparation, and cell culture support.
Role type
Senior IC operations supervisor (laboratory services)
Builds
Integrated lab service, support, and supply management for customer laboratories
Domain
Life sciences / Laboratory services
Deliverable
client delivery
Required skills
Leadership and supervisory abilities, GxP experience as a leader, employee lifecycle management, process improvement, safety program leadership, analytical problem solving
Preferred skills
Experience managing multiple leaders/site locations, IATA/DOT certification, knowledge of OSHA General Industry requirements
Technologies
Microsoft Office suite, pushcarts, pallet jacks, mobile cylinders, forklifts
Responsibilities
Lead a diverse cross-functional team of on-site lab specialists, deliver on committed contractual scope of work, act as liaison between customer and Thermo Fisher Scientific, write and implement SOPs and conduct site audits, define new opportunities for service expansion, drive process improvement initiatives, lead and support safety programs
Seniority
Senior, hands-on IC