Lab Concierge
Core
Facilitate Lab Concierge Services by interfacing with lab end users, field service engineers, and integrated service providers to ensure operations of lab equipment at customer sites.
Role type
Lab Concierge / Onsite Service Coordinator
Builds
Onsite lab equipment operations support for customers
Domain
Life Sciences / Laboratory Services
Deliverable
client delivery
Required skills
CMMS record management, scheduling coordination, GXP environment experience, Good Documentation Practices, Microsoft 365 proficiency, physical lifting (30-40 lbs), PPE usage
Preferred skills
Customer service experience, continuous improvement project support, cross-training associates
Technologies
Computerized Maintenance Management System (CMMS), Microsoft 365 (Excel, Outlook, Teams)
Responsibilities
Update equipment work order records in CMMS, coordinate equipment scheduling with internal customers and external vendors, respond to client requests, act as subject matter expert for equipment questions, support cross-training and onboarding, identify continuous improvement projects
Seniority
Entry-level to Mid-level, hands-on IC
