Support Analyst / Technical Support Specialist II
Core
Deliver high-quality 24/7 technical support for Thermo Fisher Scientific's Digital Science and Automation Solutions products, including LIMS and integration tools.
Role type
Technical Support Specialist II (IC)
Builds
Customer support resolution and service quality for enterprise lab automation software
Domain
Life Sciences / Laboratory Information Management Systems (LIMS)
Deliverable
client delivery
Required skills
LIMS usage, C# and .NET programming, SQL scripting (MS SQL, Oracle, PostgreSQL), AWS and Kubernetes basics, ITSM processes (incident/problem management), root cause analysis
Preferred skills
Knowledge of SampleManager LIMS, Watson LIMS, Integration Manager, Salesforce or Jira
Technologies
.NET, C#, MS SQL Server, Oracle, PostgreSQL, AWS, Kubernetes, Salesforce, Jira
Responsibilities
Respond to support incidents within target times, perform root cause analysis, create and maintain knowledge articles, escalate critical issues, travel up to 25% for on-site support
Seniority
Mid-level, hands-on IC
