Regional Security Operations Center (RSOC) Supervisor
Core
Program-level leadership of a Regional Security Operations Center (RSOC) supporting multiple sites, overseeing alarm triage, escalation policies, and operational standards.
Role type
Senior IC security operations supervisor
Builds
Operational standards, incident response playbooks, and access control policies for onboarded sites
Domain
Physical security and security operations center (SOC)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
program-level leadership, alarm triage and escalation policy definition, access control system management, incident handling and root-cause analysis, operator training curriculum development, vendor relationship management, shift scheduling and staffing model oversight
Preferred skills
regional SOC program supervision, familiarity with Milestone Corporate XProtect, Enterprise Visitor Management, and Lenel S2 Global Access Control, controlled substance/DEA vault security program experience
Technologies
S2 Global, VMS/CCTV, visitor management platforms, mass notification platforms, incident management platforms
Responsibilities
Set RSOC strategy, governance, operational standards, and KPIs; define and maintain alarm triage matrices and escalation playbooks; lead executive and regional reporting on RSOC activity and trends; troubleshoot escalated access control issues; lead RSOC onboarding for new sites; develop and maintain operator training curricula and run competency assessments; implement QA practices for operator performance and system monitoring; manage vendor relationships and contracts oversight
Seniority
Senior, hands-on IC
